What are the advantages and disadvantages of face-to-face or phone interviews in this situation?

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We would like to get an in-depth understanding of the daily lives of prisoners in the county jail. To explore this topic, we will need to conduct qualitative interviews of inmates. You are thinking of conducting phone and/or face-to-face interviews.
What are the advantages and disadvantages of face-to-face or phone interviews in this situation?
Would a structured or unstructured interview best serve the purpose?
Develop a list of ten interview questions appropriate for this scenario.

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